Bonearrow jewellery is handmade with love and care and so some pieces can take up to 8 weeks to make. Please refer to product descriptions for estimated lead times. Some items are ready to ship, but these may need to be resized or checked over before they are sent out. Generally, orders ship every Thursday. Please bear this in mind when you order, and if you would like a piece for a certain date just drop us an email at hi@bonearrow.com.
All UK orders are sent by either Royal Mail Special Delivery or Royal Mail 24 hour tracked. If your item is valuable or one-of-a-kind, you may wish to consider Special Delivery as this option is insured. If your item goes missing in the post, without insurance we will not be able to refund or replace it. If you do experience any lost or delayed orders, please contact us at orders@bonearrow.com and we will do whatever we can to resolve the issue.
International orders are sent via Royal Mail or DHL. Please note - some orders may incur additional charges for customs and taxes when shipping outside the UK. These are not included in your order and Bonearrow is not responsible for calculating these - please be sure before you purchase.
We hope that you love your Bonearrow jewellery and want you to wear it every day. As Bonearrow rings are made by hand in our workshop and not in a factory, each piece is unique and as individual as you are, with it's own character. However, if you aren't 100% happy with the quality of your order please email us at hi@bonearrow.com to request your return or replacement.
Personalised or bespoke orders cannot be refunded or returned.
For none custom pieces, we will accept returns within 14 days of receipt, as long as the piece is unworn and in its original packaging and condition.
For hygiene reasons, earrings may not be returned. In case of fault or damage, please email us at hi@bonearrow.com for assistance. Repairs for damage caused by wear or accident will be chargeable.
NOTE: Any jewellery that has been darkened or oxidised will wear over time to a brighter silver. If your silver becomes tarnished over time it can be cleaned with a silver polishing cloth. Though the best way to keep silver from tarnishing is to wear it!