Refund policy
RETURNS
We hope that you love your Bonearrow jewellery and want you to wear it every day. As Bonearrow rings are made by hand in our workshop and not in a factory, each piece is unique and as individual as you are, with it's own character. However, if you aren't 100% happy with the quality of your order please email us at hi@bonearrow.com to request your return or replacement.
We hope that you love your Bonearrow jewellery and want you to wear it every day. As Bonearrow rings are made by hand in our workshop and not in a factory, each piece is unique and as individual as you are, with it's own character. However, if you aren't 100% happy with the quality of your order please email us at hi@bonearrow.com to request your return or replacement.
Personalised or bespoke orders cannot be refunded or returned.
For none custom pieces, we will accept returns within 14 days of receipt, as long as the piece is unworn and in its original packaging and condition.
If you do need to return an item you will be responsible for return postage so if you would like more details on any piece to help you make a decision, please feel free to contact us and we’d be happy to help. Alternatively, you can visit the workshop in person.
For hygiene reasons, earrings may not be returned. In case of fault or damage, please email us at hi@bonearrow.com for assistance. Repairs for damage caused by wear or accident will be chargeable.
NOTE: Any jewellery that has been darkened or oxidised will wear over time to a brighter silver. If your silver becomes tarnished over time it can be cleaned with a silver polishing cloth. Though the best way to keep silver from tarnishing is to wear it!