Product information
At Bonearrow we believe in treading lightly as we go. This means that we try to use materials and processes that are as environmentally and ecologically sound as we can.
Silver
Most of the silver we use is recycled, meaning it has been melted down from scrap silver to be made into new jewellery.
Gold
We use mostly recycled gold wherever possible, and try to ensure that any other gold we use is fair-trade.
Stones
We buy our stones from various suppliers, all of whom we trust. Each of our suppliers have assured us that they buy their stones from people who are paid fairly.
Diamonds
Most of the diamonds I buy are fully traceable from a trusted supplier and originate from an award-winning mine in Botswana with no question of exploitation of labour. The Jwaneng mine (which means 'a place of small stones') is 50% owned by Botswana's government so profits are reinvested back into the infrastructure of the country. When other suppliers are used and I cannot guarantee the traceability of their diamonds, I ensure they are kimberly process certified. You can read more about diamonds here https://www.diamondfacts.org/
Bonearrow jewellery is handmade with love and care and so some pieces can take up to 8 weeks to make. Please refer to product descriptions for estimated lead times. Some items are ready to ship, but these may need to be resized or checked over before they are sent out. Generally, orders ship every Thursday. Please bear this in mind when you order, and if you would like a piece for a certain date just drop us an email at hi@bonearrow.com.
All UK orders are sent by either Royal Mail Special Delivery or Royal Mail 24 hour tracked. If your item is valuable or one-of-a-kind, you may wish to consider Special Delivery as this option is insured. If your item goes missing in the post, without insurance we will not be able to refund or replace it. If you do experience any lost or delayed orders, please contact us at orders@bonearrow.com and we will do whatever we can to resolve the issue.
International orders are sent via Royal Mail or DHL. Please note - some orders may incur additional charges for customs and taxes when shipping outside the UK. These are not included in your order and Bonearrow is not responsible for calculating these - please be sure before you purchase.
We hope that you love your Bonearrow jewellery and want you to wear it every day. As Bonearrow rings are made by hand in our workshop and not in a factory, each piece is unique and as individual as you are, with it's own character. However, if you aren't 100% happy with the quality of your order please email us at hi@bonearrow.com to request your return or replacement.
Personalised or bespoke orders cannot be refunded or returned.
For none custom pieces, we will accept returns within 14 days of receipt, as long as the piece is unworn and in its original packaging and condition.
For hygiene reasons, earrings may not be returned. In case of fault or damage, please email us at hi@bonearrow.com for assistance. Repairs for damage caused by wear or accident will be chargeable.
NOTE: Any jewellery that has been darkened or oxidised will wear over time to a brighter silver. If your silver becomes tarnished over time it can be cleaned with a silver polishing cloth. Though the best way to keep silver from tarnishing is to wear it!How do I know my ring size?
Unlike earrings or necklaces where generally one size fits all, rings come in lots different sizes to accommodate lots of different finger sizes. Here at Bonearrow, I make most rings to order, in whatever size you are, so if you have tiny fingers or larger fingers (or 'sausage fingers' as lots of people say about theirs!) you can still find a ring that will fit you perfectly. There really is no such thing as a normal finger size! That's why I make rings in every size, no one is left out, even if you usually struggle to find rings that fit.
What if I only know my ring size in numbers?
In the UK we use letters as finger sizes that go from A to Z. After Z they are numbered Z1, Z2 etc.
American ring sizes are numbers from 3 to 14 ish, Canada is the same, whereas European sizes are also numbers, but go from 38 to 70+. Pandora ring sizes are based on European sizing.
What if I don't know what size I am at all?
But, what if I need to find out someone else's ring size, you know, on the sly?!
1) The easiest way is to borrow a ring they already have that fits, take it to a jewellers and they will tell you the size.
2) Get my ring size cheat sheet and use an existing ring of there to check the size. This way isn't quite as foolproof as number one, but if you can't get to a jewellers this is your next best option. Just send me an email at ringsizes@bonearrow.com and I'll send you the free PDF.
5) Buy one of our aforementioned Ring Sizers and covertly put it on their finger while they're sleeping. Hmm, on second thoughts, you're better off with any of the above.