Shipping policy

SHIPPING

Bonearrow jewellery is handmade with love and care and so some pieces can take up to 8 weeks to make. Please refer to product descriptions for estimated lead times. Some items are ready to ship, but these may need to be resized or checked over before they are sent out. Generally, orders ship every Thursday. Please bear this in mind when you order, and if you would like a piece for a certain date just drop us an email at hi@bonearrow.com.

All UK orders are sent by either Royal Mail Special Delivery or Royal Mail 24 hour tracked. If your item is valuable or one-of-a-kind, you may wish to consider Special Delivery as this option is insured. If your item goes missing in the post, without insurance we will not be able to refund or replace it. If you do experience any lost or delayed orders, please contact us at orders@bonearrow.com and we will do whatever we can to resolve the issue. 

International orders are sent via Royal Mail or DHL. Please note - some orders may incur additional charges for customs and taxes when shipping outside the UK. These are not included in your order and Bonearrow is not responsible for calculating these - please be sure before you purchase.